# Managed print services reviews of Global Document Solutions, sorted by the questions a group of offices asks Source: https://managedprinterservices.com/managed-print-services-reviews/ Last updated: 2026-11-03 Operated by Global Document Solutions, ABN 89 567 852 183, Unit 1/8 Glasson Dr, Bethania QLD 4205. Phone 1300 873 460. ## Managed print services reviews, sorted by what a group of offices asks For groups of offices weighing one provider: 42 Google reviews of the operator, quoted word for word. - Each review is quoted word for word, under the reviewer's name. - Sorted by response, price, a new printer and years. - Who Global Document Solutions are - The gaps in the reviews are named too. ### Read the reviews, then price your own offices Count each office once. Printer numbers can wait for the call. Global Document Solutions operates this managed print service, and each review here is one of its Google reviews, quoted word for word. ### Whose reviews are these? They review the operator, never this website. Global Document Solutions, or GDS, runs this managed print service from Queensland. These are reviews of Global Document Solutions, who operate this service, and not of this site. Each one was left for GDS on its Google Business Profile, the listing Google shows in search and Maps. According to Google, that profile held 154 reviews on 3 November 2026. Google showed a 5.0 rating across those 154 that day. Two of the reviews here were read on Google on 7 September 2026. One was read on 10 September, and five on 3 November. Another 34, posted from 2018 to 2020, come from the copy GDS's own website stored. A review can be edited or removed by the person who wrote it. The wording here is what Google showed on the day each was read. Read all 154 on Google before you rely on any of them. Last updated 3 November 2026. Published by Global Document Solutions, who operate this service. How we check this site. ### How were the eight reviews chosen and sorted? By the question each one of them answers. Each testimonial here is copied word for word, under the name Google shows. No sentence is shortened, corrected or joined to another. Each one is filed under one question: response, price, a new printer or years with GDS. A review that touches two questions appears once, under the one it says most about. Two reviewers name a single office. One writes about changes across several. ### What do reviewers say about response when something goes wrong? Two talk about speed. When an issue comes up We’ve had a great experience with this team. They’re always prompt, helpful and really easy to deal with. Any issues are sorted quickly and the whole printer leasing process has been seamless. Highly recommend. Alana McDermaidFive star Google review of Global Document Solutions, who operate this service When the offices change Excellent service from Global Documents Services! Their response is always prompt, and their support with printers and other office needs has been fantastic. We had a few unexpected changes in our offices, and they accommodated us quickly and efficiently. Reliable, professional, and highly recommended! Roshni ManiFive star Google review of Global Document Solutions, who operate this service In capital cities, a technician generally turns up within 4 hours. Outside the capitals, expect one generally by the next business day. Both describe what usually happens. Neither is written into the agreement. GDS books the visit, and the technician comes from an authorised dealer or the manufacturer. ### What do reviewers say about price? Both call the pricing competitive. Value for money I highly recommend Cyrus at Global Document Solutions. The service was brilliant from start to finish, with clear communication and attention to detail. Pricing was extremely competitive and offered value for money. Professionals Caboolture MorayfieldFive star Google review of Global Document Solutions, who operate this service From advice to delivery Very happy with the service Cyrus provided. Guidance from what printer would suit my office needs through to the delivery of the machine. Also very competitive pricing. Brad WFive star Google review of Global Document Solutions, who operate this service Toner and parts come with every plan, and so does servicing labour. Each printer goes on one of 3 published plans with its pages stated. From $160 + GST a month per printer. Standard plans, tailored to your fleet. Excess page rates are stated in your quote and are normally the same at every location. Paper, staples and pages above your agreed volume sit outside that figure. ### What do reviewers say about getting a new printer in? Three reviews describe a machine going in. Replacing a machine We replaced our existing machine (also through GDS) and, as always, the process was seamless. We had our machine up and running with minimal downtime. Sara TaylorFive star Google review of Global Document Solutions, who operate this service A new printer Great experience with Global Document Solutions. The new printer is a fantastic addition to our office, and Cyrus did an incredible job handling everything. His attention to detail and "can-do" attitude made a real difference. Highly recommended! Max SharmaFive star Google review of Global Document Solutions, who operate this service From start to finish Great experience with Global Document Solutions. The team was responsive easy to deal with, and the whole process was smooth from start to finish. Highly recommend! Quick TaxFive star Google review of Global Document Solutions, who operate this service Offices in a group join on different dates, each when its present agreement runs out. Upgrade a printer through GDS, and GDS pays the fee to collect the old one. A printer the office bought itself stays outside the agreement. See how one agreement takes in a group's offices before the first one moves. ### How long do customers stay with Global Document Solutions? One reviewer counts it in decades. Decades on one supplier Cyrus has looked after our business for multiple decades. His service, consistent consideration of our needs is impressive and I’d recommend the company without reservation. Al N P HoweFive star Google review of Global Document Solutions, who operate this service Al N P Howe posted that review on Google on 1 September 2026. According to its own site, GDS started leasing and servicing office printers in 2010. Over 500 Australian businesses have been supplied and serviced by GDS in that time. Each GDS customer is given an account manager by name. Its sales team and its support desk are in Australia. Terms run from 36 to 60 months, and nothing renews by itself. At the end of a term the agreement can run month to month. ### What did every older Google review of GDS say? All 34 the GDS website stored, word for word. The review plugin on the GDS website kept a copy of each review as it was posted. That copy was read on 3 November 2026 and holds 35 reviews from 2018 to 2020. One, from January 2018, gave five stars with no words, so it has no card. Two of the 34 below gave four stars, and both are shown. Google shows any edit a reviewer has made since it was stored. #### Posted February 2020 back to January 2020 Posted February 2020 Very easy process and very smooth transition with our new printer. Cyrus was great to deal with and was always available whenever we had any questions. And our printer was installed with ease and great to use! Office SSS MedicineFive star Google review of Global Document Solutions, who operate this service Posted January 2020 The service offered by Global Document Solutions makes life so much easier in a busy office environment. Their automatic toner supply when the unit is low is just one aspect of the worry free environment they create. Although we had a few issues initially with our own internal systems, the team worked through it with us with no stress and it was nothing short of impressive. Shane DrewFive star Google review of Global Document Solutions, who operate this service #### Posted January 2020 Posted January 2020 We met with Cyrus Dickie at the end of 2017 and he understood the challenges we were facing. He suggested the perfect copier and scanner, which has made our lives so much easier. Machine is still going strong today. Fantastic customer service! Cyrus and his team have always gone above and beyond to assist us and we highly recommend Global Document solutions. Brabin Winmill Fitness AccountsFive star Google review of Global Document Solutions, who operate this service Posted January 2020 Cyrus is great to deal with, great customer service, immediate response. Sharon CalderwoodFive star Google review of Global Document Solutions, who operate this service Posted January 2020 Cyrus was professional, knowledgeable and efficient. We are really happy with the printer he recommended. It gives us a secure feeling dealing with him. Brenda FergusonFive star Google review of Global Document Solutions, who operate this service #### Posted January 2020 back to November 2019 Posted January 2020 We have been using Global Document Solutions for over three years and have had a great experience. All questions have been answered in timely manner with good outcomes. They are easy to get in contact and communicate with Vanessa KeeleyFive star Google review of Global Document Solutions, who operate this service Posted December 2019 I have no hesitation whatsoever in recommending Global Document Solutions. Cyrus goes out of his way to assist. His service is second to none. Congratulations on your efforts Cyrus and GDS from a very happy customer. Peter CanningFive star Google review of Global Document Solutions, who operate this service Posted November 2019 28/11/2019 It was always a pleasure in dealing with Cyrus who was prompt and very helpful at all times. Also a great thank you to Michelle who assisted with account inquiries. Thank you all your support ,it is greatly appreciated. Keep up the good work. Pierre Rademeyer FHNS Pty Ltd Pierre RademeyerFour star Google review of Global Document Solutions, who operate this service #### Posted August 2019 Posted August 2019 Global Document Solutions was one of the smartest business decisions we've made. We do quite a lot of printing video briefs, scripts, proposals, contracts etc. So a normal printer means we were spending a lot of money on ink almost every month. With the team at GDS, they know when our printer is running low and somebody comes out swaps everything around and presses their magic buttons and we can just relax knowing our printer copier isn't something that needs to take up any of our mind-space we can just focus on growing our business and pressing print whenever we need to. They are super affordable and in fact have saved us a lot of money in the long run. Highly recommend chatting to the guys at GDS!! Thanks Video DomainFive star Google review of Global Document Solutions, who operate this service #### Posted August 2019 Posted August 2019 Great service and very happy with the printer recommended to us by Cyrus. Looking forward to an ongoing association that manages all our printer needs and solves any maintenance and toner issues. Lydia ReidFive star Google review of Global Document Solutions, who operate this service Posted August 2019 Cyrus is professional, reliable and super helpful. We are currently using their services and will continue using their services for as long as we are around. Markus from Freedom Property Markus CaoFive star Google review of Global Document Solutions, who operate this service #### Posted August 2019 back to June 2019 Posted August 2019 The service that Cyrus Dickie gave me was second to none, always answers my calls and act very quickly to the request we ask for. Love your work Cyrus keep up the good work. Van NguyenFive star Google review of Global Document Solutions, who operate this service Posted August 2019 Cyrus from Global documents has been a pleasure to deal with over the last few years nothing was too much trouble. We would recommend his services with out any hesitation. John Fowler and Elaine Johnston (Electrotraders) Elaine JohnstonFive star Google review of Global Document Solutions, who operate this service Posted June 2019 Cyrus Dickie from Global Document Solutions has been amazing. The service has been the best and I highly recommend Cyrus and Global Document Solutions. Ata TesolFive star Google review of Global Document Solutions, who operate this service #### Posted April 2019 back to January 2019 Posted April 2019 Cyrus provided great service and always responds to queries straight away. We're very happy with our new printers. Blair CollinsFive star Google review of Global Document Solutions, who operate this service Posted March 2019 Cyrus was fantastic and our new copier is fantastic. Very glad we listened to his recommendation. GDS Delivered on everything they said they would plus more. ClarkPartners RealEstateFive star Google review of Global Document Solutions, who operate this service Posted February 2019 Really happy with the product, upgraded from an earlier model. The whole process was real smooth and easy with the guidance of the GDS team. Thanks Cyrus Alex DacakisFive star Google review of Global Document Solutions, who operate this service Posted January 2019 Cyrus and his team have continued to support our small business by providing quality service, attention and providing solutions to our ongoing business needs. Michelle WallerFour star Google review of Global Document Solutions, who operate this service #### Posted January 2019 back to September 2018 Posted January 2019 Very happy with the service provided by GDS and loving our new Kyocera machine Damien SmiothFive star Google review of Global Document Solutions, who operate this service Posted October 2018 I have been a long term client of Cyrus. I have always found him to be proactive in managing our copier needs to ensure we are getting value for money! Rod CarrettFive star Google review of Global Document Solutions, who operate this service Posted September 2018 The services from Cyrus was very good. I received a phone call after I submitted my requirements, I was inform what we need for our business and what we are looking for and very quick I received quotes and followed the guides given and now I am very proud owner of a highly functional machine with a professional supplier we can actually trust with. Yinghui ZhangFive star Google review of Global Document Solutions, who operate this service #### Posted September 2018 Posted September 2018 Cyrus was a great help, kept things simple and efficient. He installed our printers and then also helped us to set up the very smart program that orders your ink for you when it gets low so you don't have any issues from when you get your printer to the up keep and maintenance of the ink levels. I was very impressed with this, and Cyrus was very helpful to help us set this up in a matter of minutes! I would recommend these printers and program to anyone who is in need in one and if I needed something like this in the future I would be confident to go through Global Document Solutions. Stef EastonFive star Google review of Global Document Solutions, who operate this service #### Posted August 2018 Posted August 2018 Cyrus and the team at Global Document solutions are amazing. They not only meet our expectations but go above and beyond to exceed them. They keep us up to date with the best printing machines and accessories, if there is ever a problem there is always someone to answer the phone or they are physically in our office within 24 hours. If anyone in our office has any questions they take the time to answer them in depth and make sure we understand what they have explained. They are fantastic people and they are very easy to work with. 10/10 would recommend Global Document Solutions to any and everyone. Pinnacle PropertiesFive star Google review of Global Document Solutions, who operate this service Posted August 2018 So far we have been extremely pleased with the service we have received so far, Cyrus is prompt with responding to us and following up any issues. The printer was installed quickly and we are very happy with the product. Highly recommend GDS services- Safetech Hardware Saf TechFive star Google review of Global Document Solutions, who operate this service #### Posted August 2018 back to July 2018 Posted August 2018 Cyrus was very helpful and professional while installing the printers at our offices in Brisbane as well as Gold Coast. He and his team set up every single thing from assembling to getting it started. He trained our staff, ensured we were able to modify the system as needed in the future, and followed up after installation. He and his team are pretty fast when it comes to getting solutions for issues pretty quickly and promptly. I would highly recommend Global Document solutions to anyone who needs professional help and the most reasonable prices. Good Luck guys. Satnaam SinghFive star Google review of Global Document Solutions, who operate this service Posted July 2018 Cyrus helped us through the whole process and got us a great copier at a great price ! Jason CameronFive star Google review of Global Document Solutions, who operate this service #### Posted July 2018 Posted July 2018 Cyrus is always helpful and professional in assisting my business in relation to photocopiers. We have utilized his vast experience on a few occasions. Len AricoFive star Google review of Global Document Solutions, who operate this service Posted July 2018 Great company to deal with, especially when you have changing business needs when it comes to printing. alexdunn82Five star Google review of Global Document Solutions, who operate this service #### Posted June 2018 back to May 2018 Posted June 2018 It was pleasure dealing with Cyrus. We purchased a copier and the organisation was prompt and professional, the delivery of goods in excellent condition. Thankyou, highly recommend Lea McCloughanFive star Google review of Global Document Solutions, who operate this service Posted May 2018 Cyrus was extremely helpful, I purchased a secondhand machine, it presents like new. Copies look great, just what we needed. Peter KrauseFive star Google review of Global Document Solutions, who operate this service Posted May 2018 Leased a Kyocera MFC through Cyrus and he was fantastic to deal with, very patient and knowledgeable. Even after MFC is installed and the deal is done Cyrus contacted us to make sure we were happy with the MFC. Thanks Cyrus. Christopher BotwoodFive star Google review of Global Document Solutions, who operate this service #### Posted May 2018 back to April 2018 Posted May 2018 Quick Deployment and quick service at effective prices, and included support services are happy to assist where needed. Great company for quick reliable solutions in a pinch. Central PetroleumFive star Google review of Global Document Solutions, who operate this service Posted May 2018 Cyrus was very helpful and professional while installing our office phone system. He trained our staff, ensured we were able to modify the system as needed in the future, and followed up after installation. Brett NoonanFive star Google review of Global Document Solutions, who operate this service Posted April 2018 We were informed over and above of all the information of the printer. Follow up service was great and he delivered a great product. Wesley Tudor VasileFive star Google review of Global Document Solutions, who operate this service ### What do these reviews not tell a group of offices? Three things a multi office buyer checks are thin or missing. Toner Four older reviews mention toner or ink running low, from 2018 to 2020. Toner is in all 3 plans, and GDS lets you know when a cartridge is running low. The invoice No review describes one. Finance gets one bill for the whole group, with a separate report per office. Five offices or more One older review names two offices, in Brisbane and on the Gold Coast. None names five offices or more. Ask GDS how a group that size is set up. The eight sorted by question are a selection from the 154 on the profile. The 34 older ones are every review the GDS website stored, four star reviews included. According to the ACCC, the national consumer regulator, a business may mislead buyers if it removes or edits genuine negative reviews. Put the same gaps to any provider you compare. Then work through the questions to ask before choosing a print provider. ### What buyers ask about these reviews #### Are these reviews of managed print, or of a printer dealer? They are Google reviews of Global Document Solutions, the business that operates this managed print service. Two reviewers name a single office. One describes changes across several offices. #### Did anyone give Global Document Solutions fewer than five stars? Yes, two of the older reviews stored on the GDS website gave four stars. Both are quoted in full on this page. Google showed a 5.0 rating from 154 reviews on 3 November 2026. #### Do any of the reviews mention toner? Four of the older reviews do, posted between 2018 and 2020. Toner is included in all 3 plans. GDS keeps an eye on each printer's toner and tells you when a cartridge gets low. ### The team in the reviews, priced for your offices A call comes first, then written figures for each office. ### Which offices would you move across first List each office with its printer count. End months help if you have them. Operated by Global Document Solutions, an authorised Kyocera partner. Keep reading - Moving offices across from another provider - Keeping every office's printers on one register