# Printer service contracts against managed print for organisations with printers at five or more offices

Source: https://managedprinterservices.com/printer-service-contract/
Last updated: 2026-10-04
Operated by Global Document Solutions, ABN 89 567 852 183, Unit 1/8 Glasson Dr, Bethania QLD 4205. Phone 1300 873 460.

## Printer service contract or managed print, office by office

6 offices on 6 service contracts can mean 6 renewal dates to track.

A service contract keeps a printer you already have running.

A managed agreement supplies the printer as well, on one invoice for every office.

- What each supplied printer costs
- Operated by Global Document Solutions.

### Every service contract you hold, in one review

Name your offices, and the month each service contract ends.

Global Document Solutions supplies each office a printer with servicing in the plan, in place of a service contract per owned machine.

### What does a printer service contract cover?

The upkeep of a machine you already have, on the terms one supplier writes.

A printer service contract, also sold as a printer maintenance contract, pays a supplier to keep a machine you already have working.

According to PrintCom's September 2025 guide, its own maintenance plans bring scheduled preventative visits and genuine parts.

The same guide lists toner supply, and response within agreed terms, as part of those plans.

What a given contract includes is set by the supplier who writes it.

One may cover toner, while another bills each cartridge on top.

The contract covers upkeep, never the machine itself.

When it wears out, replacing it is a separate cost.

Once a machine is beyond economical repair, that guide points to a like for like replacement or a rental.

A photocopier maintenance contract is the same thing for a multifunction printer.

Most staff still say photocopier for it, as Kyocera Document Solutions Australia points out.

The other words in a quote are in plain definitions of the print terms.

Last updated 4 October 2026.

### What should be included in a maintenance contract?

7 points to have in writing, for every office that holds one.

- Which parts are covered, including the drum that lays toner on the page and the fuser that heats it on.
- Whether toner is in the fee or billed per cartridge.
- Whether labour and a technician's visit are in the fee.
- The response the supplier commits to, and whether it is written down.
- Whether a loan machine is offered during a long repair.
- The end date, and how the contract renews.
- What happens when the machine is beyond economical repair.

PrintCom's guide names drum wear and fuser wear among the common faults it sees.

Write the answers down for each office, side by side.

Across 6 offices, the gaps between contracts show up fast.

Then send those end dates in the closing form, office by office.

### How does a managed agreement differ from a service contract?

It covers the machine as well as its upkeep.

Each cartridge's level is tracked, and you are told when it runs low.

A service contract per office, against one managed agreement

| Point | Service contract | This agreement |
| --- | --- | --- |
| The printer | Yours, bought or leased before | Supplied to each office |
| Toner | In the fee, or billed on top | In every plan |
| Parts and labour | As the contract lists them | In every plan |
| Billing | One bill per contract | One invoice, a report per site |
| A new office | A new contract to arrange | Joins the same agreement |

From $160 + GST a month per device.

Standard plans, tailored to your fleet. Excess page rates are stated in your quote and are normally the same at every location.

Paper, staples and pages above your agreed volume sit outside that figure.

### Can printers we already own join the agreement?

No, so each office is supplied one under it.

Printers your group owns cannot join the agreement.

An owned printer keeps its service contract until that office moves across.

Offices come across singly, spread over months, each when its contract ends.

If an office upgrades with us, the fee to collect its old printers is ours.

Pick another supplier instead, and that supplier usually returns the machines, or we collect them at a fee.

Offices on separate leases have their own page on moving leased offices across one by one.

The clauses of the agreement itself are in what a managed agreement should say in writing.

### How much does printer maintenance cost?

What the contract covers sets the price, so compare the inclusions first.

Two maintenance quotes only compare when the parts, the toner and the technician visits match.

A fee with toner billed on top needs a year of toner added before it compares.

Response terms vary as well, per the three service tiers in PrintCom's guide.

This page quotes no market rate for maintenance.

The one monthly figure here is the published plan per supplied device, in the price band further up this page.

Each plan bundles toner and parts with labour and servicing.

Pages past a plan's allowance are billed at the excess page rate in your quote.

The rate is normally the same wherever an office is.

All three plans, with their page allowances, are on the published plans for each supplied device.

Each office is costed on its own before anything is agreed.

### Is it worth servicing a printer?

Yes, while the repair costs less than the machine is worth to you.

According to PrintCom's guide, preventative maintenance cuts jams and streaks before they stop a printer.

An older machine can reach the point where a repair is no longer economical.

That point comes office by office, on different dates, when each office owns its printer.

On the agreement, servicing is part of every plan, at every office.

A fault at any office goes to one desk, and an authorised dealer or the manufacturer attends.

In a capital city, a technician is generally there within 4 hours.

Outside the capitals, a regional town generally waits until the next business day.

Neither is written into the agreement as a term.

Printers are serviced across Australia.

For a first count, tally which office contracts end soonest in four taps.

### What groups ask about their service contracts

#### Do printers need to be serviced?

Yes. A laser printer has parts that wear out with use.

PrintCom's September 2025 guide lists drum wear and fuser wear among common faults.

On this agreement, servicing is part of every plan.

#### Is a photocopier maintenance contract the same thing?

Yes, for the multifunction printer most offices call the copier.

It covers upkeep of a machine you already have, on the supplier's terms.

#### What happens to the service contracts we hold now?

Each one runs to its own end date.

That office then moves across, one at a time, over months.

Machines you own are never part of the agreement.

### One review for every contract

Count the offices that pay for printer servicing.

### Which offices, and when each service contract ends

List your offices and devices.

Add who services each printer today, if you know.

Operated by Global Document Solutions, an authorised Kyocera partner.

Keep reading

- Print managed as one service
- Seven ways to cut print costs