Managed print services in Wollongong and the Illawarra
- 5.0 on Google from 150+ reviews
- Trading since 2010
Illawarra branches 85 kilometres south of Sydney, run on your Sydney office's agreement.
Escarpment towns and the city office, all on one bill.
- Shellharbour and Kiama go on the same list.
- New South Wales offices outside the Illawarra
- Operated by Global Document Solutions.
Sydney and the Illawarra branches priced as one
Name the Sydney office, then each office down the coast.
Global Document Solutions runs managed print for Wollongong and Illawarra offices, on the Sydney agreement, with 3 plans.
- 5.0 Google rating, from 150+ five star reviews
- Since 2010 Australian owned, based in Queensland
- 500+ Australian businesses supplied and serviced
- 4 hours Generally on site in a capital city, next business day in a regional town
Over the escarpment and down the coast, under one agreement
According to Wikipedia, Wollongong lies on a narrow coastal strip between the Illawarra Escarpment and the Pacific Ocean.
The same article puts it 85 kilometres south of Sydney.
Offices strung along that strip often take a deal with whoever was nearest at the time.
Three towns can end with three suppliers.
How does managed print work for an Illawarra office?
Managed print services in Wollongong put every Illawarra office on the agreement your Sydney office uses.
An office is given a printer sized to how much it prints.
That printer has its own monthly plan, and the office its own page report.
See what an Illawarra office plan holds
An office halfway through a copier lease can compare an Illawarra lease with a managed plan.
A single agreement and a single invoice, broken down office by office.
Printers are still chosen one office at a time.
A Wollongong engineering office and a Kiama agency want different machines.
They ring the same number.
Last updated 26 October 2026.
What 85 kilometres from Sydney means for a Wollongong printer
Wollongong is the third largest city in New South Wales, after Sydney and Newcastle, according to Wikipedia.
For a service visit it is a regional address all the same.
A technician generally reaches an Illawarra office the next business day.
The same goes for a highlands office up the range at Bowral.
A Sydney office is generally attended within 4 hours, as a capital city address.
Neither figure is a clause in the agreement.
Distance changes when a technician arrives, and nothing about the plan.
The Illawarra is quoted on the same three plans as the Sydney floor.
A Shellharbour office printing 5,000 mono pages and 500 in colour each month lands on Enterprise, as a Sydney floor would.
Illawarra towns an office list can include
The towns below are only examples, since every New South Wales address is serviced.
North of the city
Thirroul and Bulli under the escarpment.
Corrimal and Fairy Meadow on the way into Wollongong.
Wollongong itself, with Port Kembla just to its south.
South to Kiama
Dapto and Albion Park inland of Lake Illawarra.
Shellharbour on the coast beyond the lake.
According to Wikipedia, Kiama is a coastal town south of Wollongong.
The head office joins too, with a Sydney office priced with the Illawarra.
Put it on the form.
Its office is booked in the usual way.
From $160 + GST a month per printer.
Standard plans, tailored to your fleet. Excess page rates are stated in your quote and are normally the same at every location.
Paper, staples and pages above your agreed volume sit outside that figure.
When an Illawarra printer will not print
Staff ring us, and nobody else.
Who comes out to a printer in Shellharbour or Kiama, and when?
Who comes out
An authorised dealer or the manufacturer, sent by us.
Kiama is sent for in the same way as Wollongong.
The office never receives a repair bill.
Someone tells us the printer and the problem.
The plan stays the one in the quote.
A Sydney office follows that same path.
When
Down the coast, generally the next business day.
In Sydney, generally within 4 hours.
Both are how GDS normally works, and neither is written into the contract.
A Dapto practice manager calls the number the Sydney floor calls.
We hold the job open until that Dapto printer is back at work.
Why a Wollongong engineering office and a Kiama agency need different printers
Large drawings and holiday letting flyers make very different demands on one machine.
| Per office | What it settles |
|---|---|
| Monthly pages | The plan out of the 3 |
| Share of colour | How many colour pages |
| Users per printer | The speed it needs |
| Confidential work | Whether jobs wait to be released |
| Lease end date | The month that office moves |
| Plan | Included each month |
|---|---|
| Starter | 2,000 mono pages |
| Professional | 2,000 mono pages, 200 colour |
| Enterprise | 5,000 mono pages, 500 colour |
The plans are shaped around each office, and the quote spells out what a page beyond the plan costs.
That rate is normally the same in Kiama as in Sydney, GDS says.
Moving the Illawarra offices over
Each office costed
Every office is reviewed before anything is agreed.
The figure for each one is in writing.
Lease by lease
An office moves across once its old lease runs out.
Open in Albion Park later and that office comes onto this agreement, with the monthly total raised to match.
Printers you already own are not able to join.
Optional additions
PaperCut holds each print at the printer until a card or code lets it out.
No print server, the computer that holds the print queue, is another option.
It suits Microsoft 365 offices.
A paid wipe clears each printer's memory at the end of the agreement.
The quote lists any extra with its cost.
Wollongong and Illawarra questions, answered
Can our Wollongong office join the agreement our Sydney office has?
Yes. An Illawarra office comes onto the Sydney agreement.
Its printer gets a plan of its own.
The invoice shows each office on its own line, with a page report.
When will a technician get to a Shellharbour or Kiama office?
Generally the next business day, because the Illawarra counts as regional.
Sydney, as a capital city, is generally reached within 4 hours.
Those times describe how GDS works, not a written promise.
Who is sent when a Wollongong printer breaks down?
Either an authorised dealer or the manufacturer, which we arrange.
Your staff never phone the repairer themselves.
There is no separate repair bill for the office.
What sets the monthly price for an Illawarra office printer?
Chiefly the pages it prints each month, and the colour share.
Every plan already holds the toner and parts, plus service visits.
Your quote shows the extra page rate, which GDS says is normally the same at every location.
We plan to open in Dapto next year. Can that office be added?
Yes. A new office joins the agreement already in place.
The monthly figure rises by that office's plan.
You keep the end date, or push it later.
Thirroul down to Kiama
Add the Sydney office here too.
Sydney and each office along the Illawarra
List the Sydney office and every Illawarra office.
Each one gets a written answer: its printer, its plan and the rate for extra pages.
Operated by Global Document Solutions, an authorised Kyocera partner.
Rather talk it through?
1300 873 460Answered 8.30am to 7pm weekdays, Queensland time.
You reach the person who prices fleets this size, and the written scope follows that call.
What our customers say
Reviews of Global Document Solutions, who run this service.
When something breaks
We've had a great experience with this team.
They're always prompt, helpful and really easy to deal with.
Any issues are sorted quickly and the whole printer leasing process has been seamless.
On price, and on being told things
I highly recommend Cyrus at Global Document Solutions.
The service was brilliant from start to finish, with clear communication and attention to detail.
Pricing was extremely competitive and offered value for money.
Replacing a machine already on contract
We replaced our existing machine (also through GDS) and, as always, the process was seamless.
We had our machine up and running with minimal downtime.
These are reviews of Global Document Solutions, who operate this service, and not of this site.
Each one is copied word for word from their Google Business Profile, under the name Google shows, read on 7 September 2026.