Managed print services in Mackay, the Whitsundays and the Bowen Basin
- 5.0 on Google from 150+ reviews
- Trading since 2010
Each basin branch and the Mackay office it reports to, priced printer by printer from 2,000 pages.
The coast and the coalfields run as one fleet here.
- Airlie Beach and Proserpine fit on the same list.
- See managed print across the rest of Queensland
- Operated by Global Document Solutions.
Mackay and the basin towns, priced together
List the Mackay office first. Basin branches go on the same form.
Global Document Solutions runs managed print for offices in Mackay, the Whitsundays and the Bowen Basin, with 2,000 pages in the smallest plan.
- 5.0 Google rating, from 150+ five star reviews
- Since 2010 Australian owned, based in Queensland
- 500+ Australian businesses supplied and serviced
- 4 hours Generally on site in a capital city, next business day in a regional town
From the coast to the coalfields on one agreement
According to Wikipedia, Mackay lies on the Pioneer River, on the Coral Sea coast of Queensland.
Inland lie the Bowen Basin coal towns, with Moranbah and Dysart among them.
Four offices like that can mean four printer contracts.
Each one renews on its own date.
What does managed print mean for a Mackay group?
Managed print services in Mackay puts the coast office and every basin branch on one agreement, with a printer sized to each office.
Each printer runs on its own monthly plan.
Every office also gets a page report, read side by side with the others on the invoice.
Find out what each Mackay printer plan includes
Groups still on separate leases can compare a basin branch lease with a managed plan.
One agreement, one invoice and a page report per office.
Every office is still sized on its own.
A busy Mackay floor and a one printer Dysart office get different plans.
Both ring the same number.
Last updated 26 October 2026.
Mackay region towns a site list can name
These are examples only, since every address in the region is serviced.
On the coast
Mackay on the Pioneer River, with Sarina to the south.
Airlie Beach and Proserpine to the north, in the Whitsundays.
Bowen further up the coast again.
In the basin
Moranbah and Dysart in the middle of the basin.
Emerald further south and west, in the Central Highlands.
According to Queensland Places, Moranbah was founded in 1970 and Dysart in 1973.
Brisbane joins the list as well, with a Brisbane office priced beside the basin sites.
A head office in Perth or Sydney can join too.
Put it on the form.
We service it like every other address.
How far the basin runs, and why the plan ignores it
According to Queensland Places, the Bowen Basin runs about 650 kilometres, from Collinsville south to Emerald and Moura.
A group can end up with an office in several of its towns.
Without one agreement, each of those offices brings its own supplier and its own bill.
Out in the basin, the technician generally arrives the next business day, as for any regional address.
Mackay counts as regional too, and the same applies there.
Those times describe how GDS works, never a written term.
Distance does not change the plan.
A Moranbah office printing 2,000 mono and 200 colour pages a month fits the Professional plan, the same as one in Brisbane.
From $160 + GST a month per printer.
Standard plans, tailored to your fleet. Excess page rates are stated in your quote and are normally the same at every location.
Paper, staples and pages above your agreed volume sit outside that figure.
When a basin printer stops working
The first call always comes to us.
Who fixes a printer in Moranbah or Airlie Beach, and how soon?
Who comes
We book each visit with an authorised dealer or the manufacturer.
Emerald is handled the way Mackay is.
Airlie Beach and Bowen get the same booking path.
The repairer never sends the office an invoice.
Staff only say which printer stopped.
The plan stays as it was after a visit.
How soon
Across the region, generally the next business day.
A Brisbane office is generally seen within 4 hours.
Neither is a written term, only how GDS works.
An office manager in Dysart rings the line Mackay rings.
We log it and book the visit, then stay on it until the printer runs.
Why a Mackay office and an Emerald depot print differently
A port agent, a mine contractor and a council office run very different loads.
| For each office | What it settles |
|---|---|
| Last month's page count | Picks one of the 3 plans |
| How much is colour | Sets whether colour pages count |
| Staff per printer | Decides the speed it needs |
| Private documents | Whether jobs wait for a card or code |
| Current lease end date | When that office moves across |
| Plan | Monthly pages |
|---|---|
| Starter | 2,000 mono pages |
| Professional | 2,000 mono pages and 200 colour |
| Enterprise | 5,000 mono pages and 500 colour |
Plans are shaped to each office, and the quote sets out any charge for pages beyond the plan.
On GDS figures, excess page rates are normally the same at every location.
Moving the region's offices across
Each office reviewed
Every office gets a cost review before anything is agreed.
You see the figure office by office.
When each lease ends
Each office moves across on its own date, spread over months.
An office you open later can be added, with the monthly total adjusted to suit.
Printers you already own cannot come across.
Optional extras
Card or code release on PaperCut, so jobs wait until staff collect them, is an optional extra.
You can also print without a print server, the computer that holds the queue, as an option.
That suits offices on Microsoft 365.
A printer's memory can be wiped for a fee when the agreement finishes.
Questions from Mackay and basin groups
Can Moranbah and Emerald offices join our Mackay agreement?
Yes. A basin branch goes on the same agreement as Mackay.
Its printer is priced on its own plan.
One invoice then carries a line and a page report for each office.
How soon does a technician reach a Bowen Basin office?
Generally the next business day, as the basin is regional.
Mackay is regional too, so the same applies there.
These describe how GDS works, not terms in the agreement.
Who repairs a printer in Dysart or Airlie Beach?
We arrange an authorised dealer or the manufacturer for each visit.
The office rings our number first.
No repairer invoices the office.
What decides the monthly cost of a basin printer?
Mostly its monthly page count, and the share in colour.
The plan pays for toner and parts, and every service visit.
The quote names the excess page rate, normally identical across basin towns.
Can a new Whitsundays office join later?
Yes, once it opens it joins the same agreement.
The monthly figure is updated to include it.
The end date can stay put or move later.
Mackay out to Emerald
Add Brisbane or any southern office too.
Every office from the coast to the basin
Start at Mackay, then add the basin branches and any head office.
We reply in writing, office by office, with the printer and plan that suits.
Operated by Global Document Solutions, an authorised Kyocera partner.
Rather talk it through?
1300 873 460Answered 8.30am to 7pm weekdays, Queensland time.
You reach the person who prices fleets this size, and the written scope follows that call.
What our customers say
Reviews of Global Document Solutions, who run this service.
When something breaks
We've had a great experience with this team.
They're always prompt, helpful and really easy to deal with.
Any issues are sorted quickly and the whole printer leasing process has been seamless.
On price, and on being told things
I highly recommend Cyrus at Global Document Solutions.
The service was brilliant from start to finish, with clear communication and attention to detail.
Pricing was extremely competitive and offered value for money.
Replacing a machine already on contract
We replaced our existing machine (also through GDS) and, as always, the process was seamless.
We had our machine up and running with minimal downtime.
These are reviews of Global Document Solutions, who operate this service, and not of this site.
Each one is copied word for word from their Google Business Profile, under the name Google shows, read on 7 September 2026.