Managed print services reviews, sorted by what a group of offices asks
- 5.0 on Google from 150+ reviews
- Trading since 2010
For groups of offices weighing one provider: all 154 Google reviews of the operator gave five stars.
- Each review is quoted word for word, under the reviewer's name.
- Sorted by response, price, a new printer and years.
- Who Global Document Solutions are
- The gaps in the reviews are named too.
Read the reviews, then price your own offices
Count each office once. Printer numbers can wait for the call.
Global Document Solutions operates this managed print service, and each review here is one of its Google reviews, quoted word for word.
- 5.0 Google rating, from 150+ five star reviews
- Since 2010 Australian owned, based in Queensland
- 500+ Australian businesses supplied and serviced
- 4 hours Generally on site in a capital city, next business day in a regional town
Whose reviews are these?
They review the operator, never this website.
Global Document Solutions, or GDS, runs this managed print service from Queensland.
These are reviews of Global Document Solutions, who operate this service, and not of this site.
Each one was left for GDS on its Google Business Profile, the listing Google shows in search and Maps.
According to Google, that profile held 154 reviews on 3 November 2026.
All 154 gave five stars. Not one gave fewer.
Two of the reviews here were read on Google on 7 September 2026.
One was read on 10 September, and five on 3 November.
A review can be edited or removed by the person who wrote it.
The wording here is what Google showed on the day each was read.
Read all 154 on Google before you rely on any of them.
Last updated 3 November 2026.
How were the eight reviews chosen and sorted?
By the question each one of them answers.
Each testimonial here is copied word for word, under the name Google shows.
No sentence is shortened, corrected or joined to another.
Each one is filed under one question: response, price, a new printer or years with GDS.
A review that touches two questions appears once, under the one it says most about.
Two reviewers name a single office. One writes about changes across several.
What do reviewers say about response when something goes wrong?
Two talk about speed.
When an issue comes up
We’ve had a great experience with this team.
They’re always prompt, helpful and really easy to deal with.
Any issues are sorted quickly and the whole printer leasing process has been seamless.
Highly recommend.
When the offices change
Excellent service from Global Documents Services!
Their response is always prompt, and their support with printers and other office needs has been fantastic.
We had a few unexpected changes in our offices, and they accommodated us quickly and efficiently.
Reliable, professional, and highly recommended!
In capital cities, a technician generally turns up within 4 hours.
Outside the capitals, expect one generally by the next business day.
Both describe what usually happens. Neither is written into the agreement.
GDS books the visit, and the technician comes from an authorised dealer or the manufacturer.
What do reviewers say about price?
Both call the pricing competitive.
Value for money
I highly recommend Cyrus at Global Document Solutions.
The service was brilliant from start to finish, with clear communication and attention to detail.
Pricing was extremely competitive and offered value for money.
From advice to delivery
Very happy with the service Cyrus provided.
Guidance from what printer would suit my office needs through to the delivery of the machine.
Also very competitive pricing.
Toner and parts come with every plan, and so does servicing labour.
Each printer goes on one of 3 published plans with its pages stated.
From $160 + GST a month per printer.
Standard plans, tailored to your fleet. Excess page rates are stated in your quote and are normally the same at every location.
Paper, staples and pages above your agreed volume sit outside that figure.
What do reviewers say about getting a new printer in?
Three reviews describe a machine going in.
Replacing a machine
We replaced our existing machine (also through GDS) and, as always, the process was seamless.
We had our machine up and running with minimal downtime.
A new printer
Great experience with Global Document Solutions.
The new printer is a fantastic addition to our office, and Cyrus did an incredible job handling everything.
His attention to detail and "can-do" attitude made a real difference.
Highly recommended!
From start to finish
Great experience with Global Document Solutions.
The team was responsive easy to deal with, and the whole process was smooth from start to finish.
Highly recommend!
Offices in a group join on different dates, each when its present agreement runs out.
Upgrade a printer through GDS, and GDS pays the fee to collect the old one.
A printer the office bought itself stays outside the agreement.
See how one agreement takes in a group's offices before the first one moves.
How long do customers stay with Global Document Solutions?
One reviewer counts it in decades.
Decades on one supplier
Cyrus has looked after our business for multiple decades.
His service, consistent consideration of our needs is impressive and I’d recommend the company without reservation.
Al N P Howe posted that review on Google on 1 September 2026.
According to its own site, GDS started leasing and servicing office printers in 2010.
Over 500 Australian businesses have been supplied and serviced by GDS in that time.
Each GDS customer is given an account manager by name.
Its sales team and its support desk are in Australia.
Terms run from 36 to 60 months, and nothing renews by itself.
At the end of a term the agreement can run month to month.
What do these reviews not tell a group of offices?
Three things a multi office buyer checks are missing.
- Toner
No review read for this page names it.
Toner is in all 3 plans, and GDS lets you know when a cartridge is running low.
- The invoice
No review describes one.
Finance gets one bill for the whole group, with a separate report per office.
- Five offices or more
No reviewer says how many offices they run.
Ask GDS how a group that size is set up.
The eight reviews here are a selection from the 154 on the profile.
All 154 gave five stars, so the selection leaves out no lower score.
According to the ACCC, the national consumer regulator, a business may mislead buyers if it removes or edits genuine negative reviews.
Put the same gaps to any provider you compare.
Then work through the questions to ask before choosing a print provider.
What buyers ask about these reviews
Are these reviews of managed print, or of a printer dealer?
They are Google reviews of Global Document Solutions, the business that operates this managed print service.
Two reviewers name a single office.
One describes changes across several offices.
Did anyone give Global Document Solutions fewer than five stars?
Not on 3 November 2026.
Google showed 154 reviews on the profile that day, and all 154 gave five stars.
A newer review could change that, so read them on Google as well.
Why does no review on this page mention toner?
None of the reviews read for this page names toner.
Toner is included in all 3 plans.
GDS keeps an eye on each printer's toner and tells you when a cartridge gets low.
The team in the reviews, priced for your offices
A call comes first, then written figures for each office.
Which offices would you move across first
List each office with its printer count.
End months help if you have them.
Operated by Global Document Solutions, an authorised Kyocera partner.
Rather talk it through?
1300 873 460Answered 8.30am to 7pm weekdays, Queensland time.
You reach the person who prices fleets this size, and the written scope follows that call.