Managed print services in Newcastle, on the agreement your other offices use
- 5.0 on Google from 150+ reviews
- Trading since 2010
The ABS counted 508,437 people in Newcastle and Maitland in 2021, and your branch there can join head office's agreement.
Staff can collect a held print at any of your offices, as an optional extra.
We run the agreement from Queensland and book every visit.
- Who attends a Newcastle printer
- Operated by Global Document Solutions.
The Newcastle branch and the offices it reports to
Put the Hunter sites beside head office on one list.
A Newcastle or Hunter branch can join its head office's managed print agreement with Global Document Solutions, wherever head office is.
- 5.0 Google rating, from 150+ five star reviews
- Since 2010 Australian owned, based in Queensland
- 500+ Australian businesses supplied and serviced
- 4 hours Generally on site in a capital city, next business day in a regional town
Why would a Newcastle branch join a head office agreement?
Because its printers answer to somebody in another city.
According to the ABS, 508,437 people lived in the Newcastle and Maitland urban area at the 2021 Census.
Wikipedia puts the city 162 kilometres north north east of Sydney.
Hospitals employed 12,780 people there, more than any other industry, the ABS found.
The same Census put 2.7 per cent of local workers in coal mining, against 0.6 per cent statewide.
A clinic group or a mining services firm may lease its Newcastle printers apart from head office.
This page is for that branch, run alongside offices in other cities.
The state page lists New South Wales offices beyond the Hunter.
For the city end, read how a Sydney head office runs its branches.
Newcastle and your other offices land on one invoice.
The Newcastle branch gets a page report of its own.
Last updated 3 October 2026.
Can Newcastle staff collect a print at another office?
Yes, with secure card or code release, an optional extra.
Card or code release holds a job until its owner stands at a printer.
With us it runs on PaperCut, as an optional extra.
Its cost is stated in your quote on its own line.
A Newcastle manager can print a board pack before driving south, and the pages wait until a card is shown at the Sydney printer.
Nothing prints before then.
Read how held jobs release across several offices before you choose.
The Canberra page shows open and controlled rooms under one agreement.
Which offices around Newcastle can join too?
All of them, from the lake to Muswellbrook.
| Area | Example places |
|---|---|
| The city | Newcastle West, Broadmeadow, Mayfield |
| The lake | Charlestown, Warners Bay |
| The lower valley | Maitland, Cessnock, Kurri Kurri |
| The bay | Raymond Terrace, Nelson Bay |
| Further up the valley | Singleton, Muswellbrook |
The table names 12 places across 5 areas.
Missing towns are covered too.
According to Wikipedia, Singleton lies 78 kilometres north west of Newcastle.
A branch in Nelson Bay prints on the same invoice as the city floor.
Every one of these counts as a regional town for visit timing.
A Cessnock office of four and a Newcastle floor of forty can share one invoice.
Each is quoted for its own workload.
From $160 + GST a month per device.
Standard plans, tailored to your fleet. Excess page rates are stated in your quote and are normally the same at every location.
Paper, staples and pages above your agreed volume sit outside that figure.
How soon does a technician reach a Newcastle office?
Generally the next business day, because Newcastle counts as regional.
An authorised dealer or the manufacturer makes the visit, booked by us.
Newcastle counts as a regional town for visit timing, so expect a technician there generally by the next business day.
Sydney is quicker.
A Sydney office on the same agreement generally sees one within 4 hours.
Lake Macquarie and the valley towns follow the same regional timing.
Neither time is written into the agreement as a term.
We hold every ticket.
You log a Newcastle fault with our desk in Queensland, never with the dealer who attends, and we chase it from there.
Our desk takes calls 8.30am to 7pm weekdays, by Queensland clocks.
Newcastle moves its clocks in October, so summer calls open at 9.30am.
We watch each toner level and send an update when one runs low.
Read what happens if the Newcastle branch closes early before you commit.
Which goes first, head office or the Newcastle branch?
Whichever lease runs out sooner.
According to Global Document Solutions, each office can move over on its own date.
Nobody breaks a lease.
Write down the month each lease ends, Newcastle included.
The planner ranks them with the soonest at the top.
Any office whose contract has already ended can lead.
Attach that order to your enquiry, and we follow it.
If nobody knows the month a lease ends, a rough guess will do for now.
Head office may have two years left while Newcastle's lease ends next month.
A Maitland office opened later joins the same agreement.
Your monthly figure rises, and you choose whether the end date moves.
Your move order
Add an office and its end month to see the order.
What does the quote show for the Newcastle branch?
Its own lines, under the agreement head office holds.
The branch gets a printer sized to its own workload.
Its monthly plan is set by how much it prints.
Any page past that plan carries the excess page rate.
That rate is in the quote and is normally the same at every location.
A printer the branch owns outright stays outside the agreement.
The agreement supplies its replacement.
Every plan includes toner, along with parts and labour.
You buy the paper and staples yourself.
A busy Newcastle floor printing thousands of pages and a quiet Hunter depot printing a few hundred can carry different plans.
Your quote shows each office's monthly figure side by side.
Card or code release appears as a separate optional line.
Printing without a print server gets its own optional line too.
What Newcastle branch managers ask before they commit
Is card or code release part of every Newcastle agreement?
No. Card or code release is an optional extra.
It runs on PaperCut, and your quote sets out what it costs.
Without it, a Newcastle printer prints each job straight away.
Does Newcastle wait longer than Sydney for a technician?
Usually, because Newcastle counts as a regional town for visits.
Expect one there, generally by the next business day.
In Sydney the usual pattern is within 4 hours.
Neither is a written term of the agreement.
Can our Newcastle branch see what it prints?
Yes. Its page report is separate from head office's.
The quote lists the branch on lines of its own.
Every office still lands on the same invoice.
Add Maitland and the lake towns
Lake Macquarie and the valley go on one list.
Which offices work alongside the Newcastle branch?
List Newcastle, then head office and the rest.
Say if staff print at more than one office.
Operated by Global Document Solutions, an authorised Kyocera partner.
Rather talk it through?
1300 873 460Answered 8.30am to 7pm weekdays, Queensland time.
You reach the person who prices fleets this size, and the written scope follows that call.
Keep reading
What our customers say
Reviews of Global Document Solutions, who run this service.
When something breaks
We've had a great experience with this team.
They're always prompt, helpful and really easy to deal with.
Any issues are sorted quickly and the whole printer leasing process has been seamless.
On price, and on being told things
I highly recommend Cyrus at Global Document Solutions.
The service was brilliant from start to finish, with clear communication and attention to detail.
Pricing was extremely competitive and offered value for money.
Replacing a machine already on contract
We replaced our existing machine (also through GDS) and, as always, the process was seamless.
We had our machine up and running with minimal downtime.
These are reviews of Global Document Solutions, who operate this service, and not of this site.
Each one is copied word for word from their Google Business Profile, under the name Google shows, read on 7 September 2026.